Cancellations and Returns Policy

Cancellations and returns

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.  You will also need the receipt or proof of purchase.

To start a return, contact us at office@village-on-the-web.com.  If your return is accepted, we will send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

If you have any questions, please contact us at office@village-on-the-web.com.

 

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, significantly not as described, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions/non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalised items).  Please get in touch if you have questions or concerns about your specific item.  We do no accept returns of gift vouchers.

 

Refunds

We will notify you once we’ve received and inspected your item, to let you know if the refund was approved or not.  If approved, you’ll automatically be refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund.

In the cases of items damaged or with issues (as above), we will refund both the total amount of the item, including its postage, and the cost you incur returning the item.

When an item is returned due to a change of mind, costs incurred by you to make the return will not be refunded.

 

 

Last updated: March 2021